Return Policy

At Urban Echo, we strive to provide our customers with the best shopping experience. We understand that sometimes, you may change your mind or encounter issues with your purchase. Therefore, we are pleased to offer a 30-day return policy for eligible items. Please carefully review the following terms and conditions of our return policy:

  1. 30-Day Window: The return period begins from the date of purchase or delivery, whichever is later. You have 30 days to initiate the return process.

  2. Eligible Items: To be eligible for a return, the item must be in its original condition and packaging, with all accessories and tags included. The item must be unused, unworn, and free from any signs of damage or alteration.

  3. Non-Returnable Items: Certain items are exempt from our return policy for hygiene and safety reasons. These items include but are not limited to intimate apparel, swimwear, pierced earrings, and personalized or customized products.

  4. Proof of Purchase: To process a return, you must provide a valid proof of purchase, such as a receipt or order confirmation email.

  5. Return Process: To initiate a return, please contact our customer support team through phone or email. They will guide you through the return process, provide a return authorization (RA) number, and address for sending the item back.

  6. Shipping Costs: If the return is due to a defect or error on our part, Urban Echo will cover the return shipping costs. However, if the return is due to a change of mind or other reasons not attributable to us, the customer will be responsible for the return shipping expenses.

  7. Refund or Exchange: Upon receiving the returned item and inspecting its condition, we will process your refund using the original payment method. If you prefer an exchange for a different product, we will accommodate your request based on availability.

  8. Refund Processing Time: Please allow up to 10 business days for us to process the refund and for it to be reflected in your account. The processing time may vary depending on your financial institution.

  9. Damaged or Defective Items: If you receive a damaged or defective item, please notify us within 48 hours of delivery, and we will arrange for a replacement or refund at no additional cost to you.

  10. Gift Returns: If the item was marked as a gift when purchased and shipped directly to you, you may receive a gift credit for the value of the return. Please note that the gift giver will be informed of the return.

  11. Policy Changes: Urban Echo reserves the right to amend or modify the return policy at any time. Customers will be subject to the return policy in effect at the time of their purchase.

Remember, we are always here to assist you with any questions or concerns regarding your purchase and our return policy. Thank you for choosing Urban Echo, and we look forward to serving you with exceptional products and service. Happy shopping!